Competência intercultural e gestão de conflito no local de trabalho
: estudo de caso na empresa coreana LG Electronics Portugal, S. A., subsidiária de vendas em Portugal

  • Young Sun Kim (Student)

Student thesis: Master's Thesis


The aim of this study is to correlate intercultural competence with worker´s conflict management strategies in the organizational context and to analyze culture shock in the process of adaptation to different and unknown cultures. The present study has opted for a research design in two steps for data collection and analysis. In the first quantitative phase of the study, 69 Portuguese workers at the Korean company LG Electronics Portugal, S. A. participated in the survey and 3 key informants were invited to in-depth interviews. With the results obtained, it was found that intercultural competence and conflict management in the workplace are positively correlated and individuals competent in intercultural interaction choose an effective strategy to manage conflicts in the workplace. In addition, the results of the interviews show that the Korean business culture is assimilated by Portuguese worker as a hierarchical, macho and introverted culture.
Date of Award12 Jan 2020
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorJorge Santos Alves (Supervisor) & José Alberto Lopes Costa (Co-Supervisor)


  • Intercultural competence
  • Conflict management
  • Cultural shock
  • Korean business culture


  • Mestrado em Estudos Asiáticos

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