Coping with organizational deviant behaviors
: the role of political skills, emotional experience, and turnover intention

  • Maria Francisca de Gusmão Bandarra Costa Marques (Student)

Student thesis: Master's Thesis


The way the individuals live their daily life within the organizations is absolutely crucial on deciding their emotional responses and attitude towards their workplace, especially when their experiences are marked by uncivil behaviors who lack mutual respect. The goal of this study was to analyze the way individuals cope with deviant behaviors on their workplace. Specifically, how their political skills level predicts their feeling of emotional exhaustion and turnover intention, being this relation mediated by self-regulation. The data was collected from 89 participants, who have suffered at least one workplace incivility situation. It was asked to the participants to recall this situation, simultaneously to the self-regulation measurement using an electrodermal activity and heart-rate sensor. Accordingly, were used questionnaires aiming to measure political skills, emotional exhaustion, and turnover intention. The results of this study showed that political skills did not predict the participants adaptability to their uncivil workplace experience. However, emotional exhaustion is a predictor of turnover intention which highlight the relevance to create effective coping mechanisms regarding deviant behaviors on organizations.
Date of Award13 Jul 2023
Original languageEnglish
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorCatarina Morais (Supervisor)


  • Deviant behaviors
  • Political skills
  • Emotional exhaustion
  • Turnover intention
  • Self-regulation


  • Mestrado em Psicologia e Desenvolvimento de Recursos Humanos

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