Desenvolvimento do sistema lean management

: relatório de estágio

Abstract

Nowadays companies demand even more not only from the clients but also collaborators which means that the clients become more exigent and in a way also strict and thats what the companies try to do as well with their collaborators.Obviously because of this sometimes is necessary a better organisation and at the same time also information which means that the work methods might be altered . This work resulted from an analysis and a complex study of six intensive months at the local work, that allowing further an analysis and consequently a better development of the work. This paper was developed in the administrative area of Caetano Parts, company selling parts and cars acessories, belonging to the Salvador Caetano Group. This company sells original multi-brand automative parts, assisting all brands sells by the group as well as factories and private reparative. The necessity of having better work methods is due to the rising of itself so the system was developed in the administrative area of this company in question which helped in their daily basis. The Lean system developed in this paper started being used the management of production where the success rate was so good that eventually it started to be implement in other areas as well such as call center, that was the fundamental area of the company and is that requires more coordination, organization and process standard, for what the performance of employees in it are even better. One of the things about the lean system is the lean system office which was developed in this paper with this tool it is always possible to improve the work methods in a working place. In every single process developed there are several proposals suggested to improve that are able to adapte perfectly the processes and make it more efficient however not all are implemented. Four processes were selected for the analysis, checking and validation of invoices from suplliers, settlement and control of cash sales, preparation of bank deposits and bank transfers. These are the four most importante processes in the administrative area and wich needed to be analyzed to become more efficient and more standard due to be in constant contact with all others areas of company. After the analysis of all running processes, it was necessary to idealize the possible improvements to the processes and provide a possible implementation. The implementation was possible in almost of the processes and the improvements were quite visible in level of organization, runtimes and errors.

Date of Award	2016
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Rita Moura Bastos de Almeida Ribeiro (Supervisor)