Developing a balanced scorecard for Porto Technical Centre

: YAZAKI

Abstract

In a highly competitive and fast paced business environment, where intangible assets play an increased role in success, strategy execution and performance management are the top challenges executives face. The Balanced Scorecard is a structured business performance measurement system that goes beyond lagging indicators such as basic financial metrics to measures that derive future direction and success, while aligning the organisation around strategy and making strategy everyone’s job. The aim of this project is the development of a Balanced Scorecard for Porto Technical Centre, the European shared services centre of YAZAKI, the world's largest producer of wiring harnesses for the automotive industry. This study intends to contribute towards a clear understanding of the journey an organisation undertakes while developing its Scorecard. This management tool has not been widely explored in this field, and its development has been hampered by the industry complexity. The project comprised the entire development process of the Balanced Scorecard, since the definition of the mission, vision, values and strategy, to the development of the objectives, measures and their cause-and-effect relationships, targets and initiatives for each of the scorecard perspectives. The work performed was the first step in developing a comprehensive Scorecard for Porto Technical Centre, from which all departmental, and ultimately personal scorecards, will be aligned. Additionally, the case study established the foundations for a successful implementation and further cascading of the Balanced Scorecard throughout the organisation, bearing in mind its dynamic nature, and that performance measures should be reviewed periodically to ensure they continue to reflect the strategy and the issues of importance to success.

Date of Award	2012
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Rita Ribeiro (Supervisor)