Efeito moderador da inteligência emocional na relação entre o apoio social percebido e o recurso a estratégias de gestão de conflitos positivas

Abstract

Since the end of the 19th century, the management of work relationships and conflicts have raised concerns about the well-being of workers in organizations, thus becoming the object of attention and research by psychologists. Several studies claim that, when workers feel supported at the workplace, they are better prepared to cope with the daily work pressure and conflicts that may arise in the workplace. In this way, and since Emotional Intelligence (IE) refers to the way of dealing both with one´s own emotions and with those of others, it is considered pertinent to study this variable as a mediator of the relation. Thus, the objective of this study quantitative, is to study the moderating effect of Emotional Intelligence on the relationship between the social support perceived by the employee from co-workers and managers and the use of certain conflict management strategies. In terms of sample, it is expect to use a non-random convenience sample of employees from different organizational contexts, aged 18 years or more. This information will be collected through a protocol consisting of a sociodemographic questionnaire, the "Wong and Law Emotional Intelligence Scale - WLEIS", two dimensions of the "COPSOQ III" scale corresponding to "Social support from co-workers" and "Social support from superiors", and finally the "Conflict Management Strategies Evaluation Scale (ROCI-II)" will be applied to this sample. The results revealed both negative and positive correlations between emotional intelligence, perceived social support and conflict management strategies. In addition, employees have higher levels in the "Evaluation of their own emotions" dimension of the Emotional Intelligence scale, they perceive greater support from colleagues than from superiors and the conflict management strategy they use most is "Collaboration/Integration". Finally, with regard to the possible moderating effect of Emotional Intelligence on the relationship between perceived Social Support and the 7 use of positive Conflict Management Strategies, the results showed that the moderation under analysis is not statistically significant, which revealed that Emotional Intelligence does not seem to have a moderating effect on the relationship between the employee's perception of social support and the conflict management strategies used.

Date of Award	25 Jul 2024
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Anabela Rodrigues (Supervisor)