Effectiveness of current training and development programs for employees capability building as a future opportunity for a sustainable business model

Abstract

There is a substantial gap between the opportunities and the reality of existing human resource applications. The gap is especially prominent for employee capability assessment and development, as individual data-driven learning and development tracks are required. This dissertation conducts qualitative research based on a secondary dataset, holding comments to the working environment of six large technology companies. This is combined with findings of experts interviews to develop and design the value proposition of such a new solution. It then proposes a practical approach and proves the viability of such a model leveraging the service engineering tool “quadromo”.

Date of Award	28 Jan 2022
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Rute Xavier (Supervisor)