This research reports a case study on the efficiency and quality of management in the hospital sector. It approaches the Management Control of a hospital belonging to Misericórdia do Porto, performing a global analysis of its processes with a focus on the External Consultation (EC) ward. It is based on a mixed methodology, combining quantitative and qualitative approaches. As an empirical study, the theoretical basis is based on several works on efficiency and management control, with particular emphasis on the contribution of the World Management Survey methodology. Applied to health, it compares management practices in several hospitals around the world, identifying flaws and concluding with proposals for their improvement. The study developed, also includes the follow-up of the EC wing, starting with a further analysis and study of the processes that comprise it, through the elaboration of several schemes and tables. The main results obtained, in the survey using the WMS methodology, reveal that the participants attribute a good score to the hospital, often with scores higher than the sector's average. In particular, the categories "goal setting" and "talent management" stand out as the best and worst, respectively. However, these results do not extend to the EC, starting with the existence of an unequal distribution of time allocated to the EC, followed by a production below the defined strategic goals, causing profitability problems in this ward, with expenses incurred higher than revenues, resulting in negative results.
- Management practices
- Hospital management