Entre inovação e humanização

: a integração de inteligência artificial na saúde

Abstract

Artificial Intelligence represents a novel and revolutionary reality. In the healthcare sector, it emerges as a strategic priority, constituting one of the key domains for the implementation of this major technological revolution. Currently, artificial intelligence is establishing itself as a transformative force in healthcare, progressively consolidating its presence. This transformation has the potential to redefine the provision of medical care, encompassing not only treatment but also disease prevention and health promotion. Through the incorporation of innovative screening, diagnostic, and monitoring tools, artificial intelligence drives the transition towards more personalized medicine, enhancing the quality of healthcare services and optimizing the efficiency of clinical care. However, the integration of artificial intelligence raises complex challenges that extend beyond technological concerns, encompassing ethical, organizational, and human dimensions. In this context, the present dissertation seeks to analyze the implications and challenges associated with the introduction of artificial intelligence in healthcare, exploring the perceptions of healthcare professionals and patients regarding this technology. To achieve this, a qualitative methodology was adopted, based on semistructured interviews with healthcare professionals and patients, complemented by a critical review of the existing literature on the subject. The results of this study suggest that, although artificial intelligence is widely recognized for its potential across various clinical dimensions, its sustainable integration continues to face significant challenges. It is thus concluded that the implementation of this technology in the healthcare sector requires not only technological advancements but also approaches that ensure a balance between innovation and the humanization of care. These conclusions may serve as a foundation for guiding more informed organizational policies, promoting the responsible integration of Artificial Intelligence into healthcare services. By providing an integrated view of the perceptions and concerns of different stakeholders, it offers valuable insights for decision-makers in healthcare and for developing approaches that ensure a more ethical, inclusive, and patient-centered digital transition.

Date of Award	2 Jul 2025
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Jorge Julião (Supervisor) & Marcelo Rudolfo Calvete Gaspar (Co-Supervisor)