Estudo sobre a implementação de uma aplicação de gestão integrada de transportes (AGIT) no Centro Hospitalar de Entre Douro e Vouga, EPE

  • Jaime de Oliveira Coelho Lima (Student)

Student thesis: Master's Thesis


The intent of this study is to analyze the impact that the implementation of a patients transportation management system, software that allows the planning and accounting of transports required by an healthcare unit, had in the regular operations of a transportation department, but also in the entire process occurring previously and after the activities performed by that area. The main goal is to achieve the financial, operational and service quality benefits delivered by the implemented solution in the whole process. Regarding that purpose, a comparison between the working process before and after the implementation of the platform was made. Considering the high practical essence of this study, condition previously settled with the referred healthcare unit, the method used to collect information was essentially supported on empirical observation and information produced and used by this healthcare unit. However, the existing literature was not neglected, as it was used to assess the progress that is being held in the ICT area to ensure a better health service delivery to patients, and the existent policies and legal constrains to this activity. The result of this study recognizes the implementation impact of this informatics system in operational terms and in the control of all processes, namely, the component that is provided by the patients transportation companies. It also endorses the effort being carried by this healthcare unit with other measures to reduce the costs related with this activity.
Date of Award2012
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorRita Ribeiro (Supervisor)


  • Mestrado em Gestão de Serviços

Cite this