Exploring the impact of training and development on employee’s retention

: a case study at INOVA+

Abstract

Nowadays, the labour market is extremely competitive, both for companies and employees. On the one hand, companies are trying harder and harder not to lose their best talents to other more attractive external offers. And on the other, employees are looking for job offers that go beyond a good salary. Therefore, employee retention has become a continuous challenge where the company must invest in new techniques to make the employee feel valued and motivated at work. Training and development have become one of the organizations key offer in order to increase employee’s motivation and performance, with a view to increasing employee retention. The research presented resulted from a curricular internship carried out at INOVA+. The aim of this investigation is to explore the INOVA+ workers’ perceptions of the value of T&D on employee’s retention. To that end, a case study methodology was used, with semi-structured interviews conducted with ten employees of INOVA+. In this regard, we examined three key points in this research: reasons influencing the intention to stay, perceptions of the company’s current T&D different practices and their impact on the employees and the organization and, the participant’s perceptions on the impact of T&D on employee retention. Finally, after analysing the findings, some improvement recommendations are given to the company at the end of the report. Overall, this case study allowed to collect deeper information on the most valued training and development practices for employees that work in consulting companies and if these aspects influence their decision to stay in the firm.

Date of Award	6 Dec 2021
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Arménio Rego (Supervisor)