Formação em empresas

: opções e práticas no (des)encontro entre a formação técnica e a formação transversal

Abstract

This research sought to increase knowledge and understanding about vocational training practices, with a particular attention to the connection established between cross-functional training and technical training in a business context. This research, of qualitative nature, was conducted by individually interviewing 15 directors of human resources or other training managers of companies from different branches of activity and business areas (health, transportations, hospitality, pharmaceutical, etc.). All data was organized and examined with the use of NVivo10 software. This research made clear, among many other things, that training is associated both with organizational, performance and career goals. Regarding investment in technical and cross-functional training, it has been revealed that, generally, the objectives aimed with the two types of training are quite different, as the technical training seems to be closely associated with the work performance (know how), and the cross-functional training relates to the exchange / mobilization of expertise to improve work performance (know how to be). To this end, areas of business that are mainly engaged in production tend to bet more on technical training, and cross-functional training has proven to be an added value for companies whose activity relies mostly on the relationship with the public.

Date of Award	22 Oct 2015
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Joana Filipa Gonçalves Fernandes (Supervisor)