From support to performance

: organizational mechanisms and the experience of expatriate managers

Abstract

This research focused on the core dimensions of organizational support offered by both parent and host firms to expatriate managers, and on how the perceived support influences their self-assessed job performance. In order to investigate this topic, an analysis of previous studies was conducted, followed by qualitative and in-depth interviews of managers who have undertaken or are still covering an international role. Results showed that companies usually focus only on specific types of organizational support, and there are, therefore, still multiple areas to improve. No specific kinds of aid could be identified between parent and host companies, and informal support always played a central role, also showing the importance of employee perceptions. Lastly, performance was usually positively influenced when help was provided, but it was also not affected with limited support. This study is relevant because it highlighted mechanisms that can be implemented by companies for expatriates, improving their success.

Date of Award	21 Oct 2025
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Peter V. Rajsingh (Supervisor) & Ling Eleanor Zhang (Supervisor)