Gestão de projetos de formação e consultadoria
: avaliação do impacto de intervenções

  • Tiago Amorim Ramalho (Student)

Student thesis: Master's Thesis

Abstract

The objetive of this report is a study case that sito n a new training evaluation approach and its application on a training intervention that belongs to the internal training plan of a consultant company in Coimbra. This work arises from a 6 month internship where the investigator developed his theories based on a participant observation of the field and the intervention, and also through the analysis of various documents made available by the company. The interviews that were conducted were important, especially for the concluding parts. Supported on literature, a new training evaluation model is proposed for future use by the company, where there are 7 levels contemplated and two support instruments (impact map and final evaluation grid). The great results of the evaluation should be pointed out. In the end, after drawn conclusions, there is a space with suggestions to help the company on future interventions and the limitations of the work are described to provide full knowledge of its potencial.
Date of Award8 Mar 2013
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorCamilo Valverde (Supervisor)

Keywords

  • Training evaluation
  • Context
  • Impact
  • Improvement opportunities

Designation

  • Mestrado em Gestão

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