Gestão do conhecimento

: modelação dos incidentes e das respostas

Abstract

The purpose of this paper is to demonstrate that the policies of management in an organization can have a direct influence in the security of information, and that the technology by itself is not enough to provide an efficient means of protection.In this sense, Knowledge Management can give a positive contribution, considering theevolution and the autonomy of the individuals that constitute the organization, stimulatingthe sharing of information, the sharing of knowledge and learning. The organizationalculture has a decisive role in sharing the knowledge and defining powers.It is in this context that Incident Management can contribute by detecting, registering andinvestigating incidents that might help minimizing risks and having a minimum of partialfaults, or even total faults.Management policies as incentives or recriminations of incidents notifications, along with the appropriate attribution of adequate resources when investigating them, can havesurprising and promising results, as we show in this paper through the study of managementbehavioral variables in a model of dynamic simulation.

Date of Award	2011
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Tito Lívio dos Santos Silva (Supervisor) & Maria Raquel César (Co-Supervisor)