Horários de trabalho atípicos e satisfação profissional no setor de hotelaria e restauração

: uma relação mediada pelo conflito trabalho-vida pessoal

Abstract

The present study aimed to analyze the relationship between atypical working hours and job satisfaction, mediated by the work-life conflict. The schedules considered for the investigation were traditional schedules, regular shift schedules, rotating shift schedules and daily split shifts. In this quantitative study, whose data was collected through an online questionnaire, consisted by a sample of 155 professionals working in the hotel and restaurant sector. Through analysis and data treatment, in a way to test the hypotheses developed, were used T-Test, simple regression and mediation test. The results confirm that work-life conflict negatively predicts job satisfaction. However, contrary to expectations, it was not possible to support the mediation hypothesis. For this reason, an exploratory analysis was carried out, where it was possible to verify that regular and rotating shifts were involved in a higher level of work-life conflict. In conclusion, the relevance of this study increases the need to understand what the impact of these schedules is on the lives of workers who try, by demand of a 24/7 economy, to balance their professional and personal lives.

Date of Award	15 Jul 2020
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Adélia Monarca (Supervisor)