Humanização dos cuidados de enfermagem em contexto de urgência e emergência

Translated title of the thesis: Humanization of nursing care in urgency and emergency services
  • Ana Isabel Araújo Barros (Student)

Student thesis: Master's Thesis


The present report, elaborated as part of the Master's Course in Nursing with Specialization in Medical-Surgical Nursing in the area of Nursing for People in Critical Situation, from the Institute of Health Sciences - Porto, Universidade Católica Portuguesa, reflects the path taken during the internship in two contexts: urgent care and extra-hospital emergency, from November 2020 to February2021. This document objective is to describe the experiences, difficulties and interventions implemented based on the skills of a specialist nurse in medical surgical nursing. This report was written following a descriptive, analytical and reflective methodology directed to practice. The approach to patients in critical condition in intensive care enriched me as a future specialist nurse, contributing to the development of my skills. Humanization, being transversal to different contexts, emerged as a constant challenge in daily and professional nursing practice, therefore a literature review has been performed on the topic. A more humane perspective needs to be considered for everyone involved in the health care process, from the sick person to the health professional. There are several challenging areas that require change in order to achieve a more humane process, like: waiting time management; overcrowding services and their organization; health care professionals valorization. An early approach to this theme in schools of higher education could promote these changes and allow for better care. My path allowed me to acquire technical and scientific skills as well as humane and relational skills through moments of reflection. This report outlines the objectives that I set out to achieve and what I actually achieved during my formative journey and that presented significant importance.T he fact that I focused on the humanization process became one of the key points of my journey, perceiving the role of the specialist nurse in medical-surgical nursing to improve the care provided to people in critical situations.
Date of Award8 Jul 2021
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorIrene Oliveira (Supervisor)


  • Specialist nurse
  • Surgical medical nursing
  • Critical person
  • Humanization of assistance
  • Urgency and emergency


  • Mestrado em Enfermagem

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