In the digital age, in an increasingly complex and turbulent world, supply chains face continuous challenges due to globalization and the presence of disruptions that affect their performance. Digitalization emerges as an essential strategy to enhance the resilience of these chains; however, clear alignment of strategies and objectives is crucial for its success. Despite growing interest, there is a significant gap in understanding the real impact of digitalization on the resilience of organizations and their supply chains. This study aims to fill this gap by analyzing the impact of digitalization on the resilience of supply chains in a company in the postal, logistics, and transportation sector. Through qualitative exploratory research, 10 semi-structured interviews were conducted with employees of CTT - Correios de Portugal, SA. The tools and technologies used in the digitalization process, as well as the associated benefits and challenges, were analyzed. The focus was on their impacts on chain resilience. It was concluded that digitalization brings benefits such as cost reduction, improved traceability, and efficiency, but it faces challenges such as resistance to change. Both aspects impact the resilience of the supply chain, influencing responsiveness, adaptability, and transparency. Furthermore, a positive impact of digitalization on the resilience of the supply chain was observed.
Date of Award | 12 Jul 2024 |
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Original language | Portuguese |
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Awarding Institution | - Universidade Católica Portuguesa
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Supervisor | Jorge Julião (Supervisor) & Maria Alice Moreira Trindade (Co-Supervisor) |
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- Digitalization
- Resilience
- Supply chains
- Postal, logistics and transportation sector
- Digitalization benefits
- Digitalization challenges
- Digitalization impacts
- Exploratory qualitative study
Impacto da digitalização na resiliência das cadeias de abastecimento: caso CTT - Correios de Portugal, SA
Silva, M. G. D. (Student). 12 Jul 2024
Student thesis: Master's Thesis