Impacto da mudança de paradigma de shared service center para global business service
: o caso da SEG Automotive

  • Ana Catarina de Sá Martins (Student)

Student thesis: Master's Thesis


As a master’s final work, the main objective of this research is to understand the impact of paradigm change from a Shared Service Center to a Global Business Service. As a method of study, the example of a company belonging to the automotive sector, included in the worldwide market, was used. Initially, information was gathered, both from scientific articles and from the company under study – SEG Automotive, as well as from other sources. After that, a brief literature review of the theme being studied was carried out, in which it was aimed to learn more about the subject. Subsequently, the author used the qualitative method, by conducting a case study of the company. In fact, a set of interviews with company employees was conducted to collect their perceptions on the subject under study and to deepen inherent issues. Company internal documents were also used as complements to the interviews, as well as study aids. It was possible to conclude that the company perspective is consistent with the authors studied. The perception is that the transition from a Shared Service Center model to a Global Business Service model is the future of companies, in particularly of SEG Automotive.
Date of Award15 Jul 2022
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorHelena Sofia Silva Borges Salgado Fonseca Cerveira Pinto (Supervisor)


  • Shared service center
  • Global business service
  • Paradigm change


  • Mestrado em Gestão

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