Impacto da transformação digital no Serviço Nacional de Saúde
: a integração de chatbots

  • Diogo Tavares dos Reis (Student)

Student thesis: Master's Thesis

Abstract

This dissertation explores the impact of chatbot adoption in the context of healthcare services, specifically within the National Health Service (SNS). The research investigates the perception and acceptance of SNS users regarding this tool, with the aim of improving service delivery and user experience, as well as enhancing access to healthcare services. The methodology of this research includes semi-structured interviews with selected SNS users, which were analysed to identify their concerns and positive views associated with this integration in healthcare. Although recognizing potential benefits in chatbots, such as personalized responses or care direction, users expressed some reluctance regarding the sharing of personal data or the complexity of the technology interface. This research contributes to a deeper understanding of the potential of chatbots in healthcare delivery and provides a foundation for future studies in the same area.
Date of Award15 Jul 2024
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorJorge Julião (Supervisor)

Keywords

  • Digital health
  • Health
  • Chatbots
  • Technological integration
  • User perception

Designation

  • Mestrado em Gestão

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