Impacto de falhas de comunicação entre stakeholders no sucesso de um projeto Ágil

Abstract

The present study aims to identify the impact of communication failures between stakeholders on agile project management success. In other words, understanding how internal and external communication to organizations should be managed, seeking to enhance the delivery of value to its customers. It was in 2001 that seventeen Information Technology (IT) professionals came together to publish the “Manifesto for Agile Software Development” (Beck et al., 2001), to share the best practices for software projects implementation. The end is the delivery of value to customers. On this way, the concept can be replicated in any sector of activity. Even so, IT companies, such as Bizdirect (a Portuguese consultancy), have communication failures throughout their value creation process. Namely, lack of internal alignment, or relationship difficulties within customers throughout projects implementation. To analyse the impact of communication failures, nine Bizdirect consultants were interviewed (including technical team, project managers and team managers). The questions were directed to the workers' routine to study internal and external communication of the Organization, flaws found throughout the process and suggestions for improvement to speed up projects’ execution. Comparing interviews’ results with reviewed literature, four critical areas of agile communication are highlighted, which impact on projects duration and cost, as well as relationship with clients. It was understood that clear and attainable objectives must be defined by the team in a short run and overallocation to respond to several projects simultaneously must be avoided. Another aspect to highlight is the client's involvement as an active member of a project team and, finally, the definition of a project scope should not be limited to the initial phase of a project, otherwise the final solution will not meet the client's needs.

Date of Award	7 Jul 2022
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Luís Manuel Dionísio Marques (Supervisor)