Implementação de Lean no setor público

: projeto no Centro Português de Fotografia

Abstract

Lean philosophy seeks to understand daily work routines in order to eliminate waste and to increase efficiency in organisations. There are no limits for applying this philosophy; however, its context may influence achievements. Considering that the Centro Português de Fotografia is a cultural public service, with a public organisational structure guided by rigid and inflexible principles - both at operational and management levels - implementing Lean has become a research challenge, as the principles this philosophy stands for may be hard to establish given the context of the organisation. This project has been directed towards three departments, where problems and root causes of processes, proceedings and activities have been identified. Through a deep understanding of these three areas and their potential, tools and improvements were applied regarding the normalisation of daily work, organisation of available spaces and teams, as well as process improvement. The normalisation resulted in guides and schedules for the creation of exhibitions, of project manuals, rules, audit templates, checklists for meeting assessment, among others. In space organisation, the 5’S rule was implemented; in team organisation, tools were set in order to aid and increase interdepartmental communication. Likewise, meetings at the Exhibitions department were also normalised. Regarding process improvement, there was an upgrade in Lead time and in the automatisation of the management of office supplies process. Outcomes contributed to the existence of yet another successful case of Lean implementation in the public sector.

Date of Award	30 Jun 2015
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Rita Ribeiro (Supervisor)