This research project was guided by the needs of Farmácia Gaia Jardim, in order to improve its practices in the human resources area, specifically in the Performance Appraisal System. This company uses a Performance Appraisal System connected to a compensation and incentive system, so that the workers feel motivated to improve their performance. This research work initiates by making a literature review on the different topics covered such as, the appraisal of performance, compensation and incentive systems, and the area of human resources in general. As the object of analysis is a retail pharmacy with some distinctive characteristics from traditional pharmacies, the state of art was revised taking into account, whenever possible, the above issues when applied to retail shops and to the pharmaceutical sector. Due to the fact that this research work is a case study, the actual company’s situation was analyzed, specifically its human resources area and its operative performance appraisal system. Methods such as experimental observations on the pharmacy’s work field, interviews and documental analysis were used. The main conclusions of this research project, point to some limitations of the current performance appraisal system related to: opportunistic behavior, lack of defined evaluation patterns, a scarce use of feedback, error-prone counting, bias in the objectives established by the different areas of the pharmacy, among others. The contrast between the literature review and the analysis of the actual situation of the company allowed to develop and propose improvements, as well as other enhancements that could be made on the performance appraisal system and the human resources overall.
Date of Award | 5 Sept 2016 |
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Original language | Portuguese |
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Awarding Institution | - Universidade Católica Portuguesa
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Supervisor | Maria Silva (Supervisor) & Camilo Valverde (Co-Supervisor) |
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- Performance Appraisal
- Compensations and incentives
- Pharmacy
- Human resources
- Mestrado em Gestão de Serviços
Implementação de melhorias na área dos recursos humanos : avaliação de desempenho na farmácia Gaia Jardim
Castanheira, T. C. (Student). 5 Sept 2016
Student thesis: Master's Thesis