Iniciativas de transformação digital na administração pública
: a implementação do e-fatura pela direção nacional da das receitas do Estado de Cabo Verde e os impactos dessa iniciativa na relação com o sector privado nacional

  • Margarida Irene Santos Mascarenhas (Student)

Student thesis: Master's Thesis

Abstract

Innovating permanently is, undoubtedly, crucial for the survival of organizations, whether public or private. Over the years, public organizations have also been innovating their “business model”, to be able to meet the changing demands of users, influenced by the evolution of knowledge, technologies, political changes and governance models, creating new needs and expectations in individuals, who become more demanding with public organizations, with regard to the so-called public value. Following the current trend of innovating using digital technology, public administrations have undergone profound changes and Cape Verde is no exception. With a Digital Transformation Agenda, the Government of Cape Verde hopes to impact not only private companies, but also public entities. Thus, this work proposes to know the process of implementing the electronic invoice, the E-Factura, in Cape Verde, led by the National Directorate of State Revenue, and to understand the expectations of the national private sector in relation to this innovation. To this end, a survey was carried out among Cape Verdean businessmen, representatives of the main business associations, in addition to representatives of the DNRE linked to the process of designing, developing, and implementing the E-Fatura (EF).
Date of Award24 Jan 2023
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorPedro Celeste (Supervisor)

Designation

  • Mestrado em Gestão Aplicada

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