Inteligência emocional dos profissionais de saúde da Rede Nacional de Cuidados Continuados Integrados

  • Ângela Cristina de Jesus Rebelo (Student)

Student thesis: Master's Thesis


Introduction: Over the past few years, several studies have shown that the sense of emotions in health has been progressively enhanced, and that the Emotional Intelligence (EI) is the one that best meets the demands of today's healthcare systems. Aim: Assess the Emotional Intelligence of health professionals of the National Network for Integrated Continuous Care (NNICC) and verify the extent to which socio demographic, family and professional variables have significant effects on that Intelligence. Methodology: This is a quantitative, non-experimental, transverse study in a descriptive and correlational logic of analysis. The sample consists of 106 health professionals who work in internment units NNICC in the center of the country. The instrument for data collection adds a sociodemographic questionnaire, a professional characterization questionnaire, the Family Apgar Scale and finally the Emotional Competence Questionnaire (ECQ). For the statistical analysis we used SPSS version 19. Results: The sample is mostly female, married with an age average of 34.13 years. The most represented professional categories are the medical, nursing and physiotherapy. Data collected Data showed significant associations between emotional intelligence and the profession, the academic degree, training and family functionality. The other study variables did not influence EI in our sample. As predictive variables of EI we assessed the number of members of the household and family functionality, the latter being the one with the greatest predictive weight. Conclusion: Given this evidence, it is clear that health professionals should focus on upgrading academic qualifications and the NNICC should promote the training of their formal caregivers. Furthermore, the familiar functionality of health professionals should be encouraged in order to make them provide emotionally intelligent care contributing to the humanization of the health care.
Date of Award2012
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorRosa Martins (Supervisor)


  • Health professionals
  • National Network for Integrated Continuous Care
  • Family functionality
  • Emotional intelligence


  • Mestrado em Gestão

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