Inteligência emocional em líderes da restauração coletiva

: estudo de caso no Itaú

Abstract

The present research should come under the analysis of Emotional Intelligence and the leadership types of used by units managers of a collective catering enterprise. The research idea appears with the purpose of dgetting deeper in Emotional Intelligence application concept in an organizational context, as well as, verifying the predominant types of leadership in these collaborators. Through a qualitative methodology, semi-structured interviews were conducted to eight enterprise unit managers, and content analysis was guided by the Grounded Theory principles. As main results, we verified that the leaders in study are not aware about Emotional Intelligence subject and there is no major congruence in their conducts, in what Emotional Intelligence refers to. It is also verified that, although they present some Emotional Intelligence competences, the leaders do not seem to be aware about of them, and such fact is negative because those leaders don’t instigate or promote Emotional Intelligence skills. Regarding leadership typologies, we verified a padron standard regarding Transactional Leadership, although there are references that show leadership presence with Transformational and Laissez-Faire traits, being the active and passive management exception exceptions and contingent reward the leadership dimensions in evidence. It is considered that this study fulfills its purpose, giving a contribution both to the scientific community, to the enterprise under study and to other enterprises in this activity sector, allowing that possible improvement plans can be designed.

Date of Award	4 Jun 2018
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Daniel Sobral (Supervisor)