IT productivity discrepancies

: impact on job satisfaction, motivation and burnout, in multigenerational employees

Abstract

2022 is the year where most of those born in 2004 finish their senior year of high school and are eligible to enter the job market legally, without the need of permission from a tutor. These freshly made 18-year-olds may still seem like children in our eyes, but they are bound to leave TikTok and enter our companies, becoming our peers. Is the workplace ready for the new generation? Can the older ones work well with Gen Z? Are they somewhat on the same IT level? In the present Master thesis, “IT ProductivityDiscrepancies: Impact on Job Satisfaction, Motivation and Burnout, in MultigenerationalEmployees” by Mariana Almeida, the objective is to understand how working alongside coworkers from another generation, who have a different level of IT friendliness, influence employees’ job satisfaction, motivation, and Burnout. Further, the thesis examines whether Gen Z and older generations react to such scenarios differently. Through the quantitative study conducted, results show that indeed IT productivity discrepancies influence one’s satisfaction and motivation towards their job, making them moreprone to suffer from Burnout. This influence is shown by a positive or negative emotional outcome and here it was found that the younger cohort experiences more negative emotions, thus less satisfaction and motivation, and are more prone to develop BOS than older cohorts.

Date of Award	24 Jan 2022
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Jingxian Yao (Supervisor)