Knowledge management in a remote working environment

: Unicre case

Abstract

In order to complete the Masters in Business at Católica Lisbon School of Business and Economics, we were given the opportunity to develop a consulting project for a firm on the financial sector. The goal of the project was to guarantee the transmission of knowledge in the internal context, while avoiding that key-knowledge would rely only on a few people in the organization. Thus, throughout four months, we have analyzed the data available, conducted interviews with key-people in the company, and presented the recommendations we thought to be most adequate.Organizations are made of people. For that reason, the field of Human Resources has been playing a crucial role in the proper functioning of every company, in the talent acquisition and retention, in knowledge management, in the creation of a good working environment, amongst other aspects of the daily life of an organization.The project developed for, and with the collaboration of the company focused on the transmission of daily technical knowledge within the organization. During the COVID19 pandemic, working from home became the norm. Therefore, we intend to display the recommendations that guarantee an internal knowledge passing in a remote workingenvironment.

Date of Award	25 Jan 2022
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Rute Xavier (Supervisor)