Melhoria de processos de compra

: caso Sogrape Vinhos

Abstract

Nowadays, the existing competitiveness in the business world is notorious. Organizations are investing in innovation, research, development and improvement of their processes. One of the areas that has grown the most in recent years is the Purchasing area. It is also relevant to mention the improvement in purchasing processes, as being an engine for the development of the area, so that they become more and more agile, and then there is an increasing focus on the activities that really create value. Therefore, it is intended to answer the following research question: "How to optimize the Procurement Processes in the wine sector?". Sogrape Vinhos is characterized as a leading company in the sector with a huge focus on its growth, and, as a major objective, the expansion of the Purchasing area. This dissertation aims to analyze, map and improve processes related to this area. In order to answer the initial question, the researcher started by doing an analysis of the existing literature, afterwards, an analysis of the processes used by the purchasing team in the organization was made, in this case were analyzed: a general purchasing process, and two more specific purchasing processes. After that, flaws in the procedures used and possible root causes were identified. In a second phase, the new purchasing processes were developed, with the implementation of some improvements. Among the implemented improvements, the creation of work instructions for some of the presented purchasing processes stands out. As a response to the research question, a set of improvement proposals were presented to be developed and implemented, reaching the conclusion that monitoring, digitization, promotion of good practices and the use of work instructions are key points in improving purchasing processes.

Date of Award	12 Jul 2021
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Rita Ribeiro (Supervisor)