Metodologias ágeis no contexto do turismo cultural em património religioso

Abstract

Project management strategies are designed with the purpose of improving the efficiency of their completion. Among the strategies, we highlight the agile methodologies that are being applied outside the original context, the software.Using agile methods will materialize the emergence of results in a short period of time and with benefit. In addition, it will allow users a new experience in getting the products and / or the services. The coexistence, benefiting of the awareness of the necessity of human interaction will provide a better risk management, providing an opportune feedback for the targeted results, leading, thus, to a greater customer satisfaction and a quicker problem resolution.Tourism and culture are an inseparable binomial at the core of opportunities of development in these areas. Through its growth, the tools used for management may need improvements in order to keep up with their eventual transformations. In this way, it is necessary to explore methods that assist these industries to develop and improve.Using agility as a basis, this exploratory study focuses on institutions in the city of Porto that receive in their spaces several visitors, presenting them examples within the scope of religious heritage. For this study, the objective is to outline an overall picture that makes possible to identify who employs agile management methods, presenting some guidelines in order to enhance agility.The adaptation to the changing conditions is essential for organizations to achieve the targeted success.

Date of Award	5 Jun 2020
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Luís Teixeira (Supervisor) & Javier Castro Spila (Co-Supervisor)