Millennium bim managing growing demand

Abstract

Millennium bim, the Mozambican operation of Millennium bcp group, was the Company selected to serve as background for the development of a teaching case in Marketing. This case is followed by a teaching note, and is intended to be used as a pedagogical tool in undergraduate and/or graduate programs. Even though Mozambique is still characterized by high financial exclusion, the number of people entering within the banking industry has been growing at a fast pace. Actually, the demand for financial products/services has been growing faster than the banks. Therefore, Millennium bim, the leading and largest bank operating in Mozambique, felt the need to find a solution that would allow it to manage its growing demand. After decided to work on the supply side, two main alternatives were identified: increase the bank branches network in a relevant manner (which was already the largest in the Country), or improve the mobile banking system launched in 2007 (which had been used below its full potential). Students are presented with all the information needed to understand Millennium bcp internationalization strategy, the opportunities and challenges that a bank operating in a developing country might face, as well as to explore Millennium bim distribution alternatives. After this, they are challenged to recommend a strategy that would allow the Bank to manage its growing demand. The case also provides students with an opportunity to become familiar with market and competition analysis, consumer behavior, product life cycle, internationalization strategy, distribution alternatives and pricing strategies

Date of Award	17 Jul 2014
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	João Borges Assunção (Supervisor) & Paulo Alexandre Gonçalves Marcos (Supervisor)