Primary Health Care is the central part of the health system as well as the overall social and economic development of the community. It provides the first contact of the individual, family and community, allowing health care come as close as possible to the places where people live and work. Health care is a fundamental aspect of economic and social development of any country and therefore is of current relevance in our socio-political field. Therefore, we share the main concerns, which tell us that are important to strengthen primary health care and lower the demand for care in the hospital, in order to satisfy better and more economically the requests of inhabitants. And the right to health is a fundamental right of all human beings; the concern of primary health care should focus on the promotion and health education and disease prevention. Thus, in a health service focused on individuals, on families and on the community, the care to be given exceeds the activity carried out within the Health Centre. Health care is a fundamental aspect of economic and social development of any country and therefore take on current relevance in our socio-political domain. The applied project relates to an institutional work and its object of study was the Cova da Beira Health Centers Grouping (ACES Cova da Beira), which operates in the provision of primary health care. The study proceeds to the characterization and diagnosis of Cova da Beira Health Centers Grouping service and presents an organizational performance management solution based on the Balanced Scorecard methodology after the correspondent literature review on performance management system. The results show the use of the Balanced Scorecard as Strategic Management Instrument Performance adapted to the Health Service study that in the case of being implemented, is to provide effective management of organizational performance, with a consequent efficient and effective use of resources in a balanced and strategically aligned manner.
Date of Award | 20 Jan 2016 |
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Original language | Portuguese |
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Supervisor | Paulo Pereira (Supervisor) |
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- Balanced scorecard
- Organizational performance
- Primary health care
Modelo de gestão de desempenho: o caso ACES Cova da Beira
Bento, J. H. P. (Student). 20 Jan 2016
Student thesis: Master's Thesis