Níveis de utilização dos sistemas de informação de base tecnológica

: a gamification como estratégia de melhoria

Abstract

The exploration of information and communication technologies has been subjected to prosperous development. However, people - as users both in corporative, personal and social environments - do not always employ technology in a meaningful and systemic fashion, rendering available resources inefficacious. With the main purpose of creating a positive workplace experience, and above all on that is focused on complete and adequate exploration of available means, that serves interests both in planning and management, as well as decision making, managers are pressed to find innovative motivation initiatives. Such initiative is gamification, i.e. utilizing game elements in exogenous contexts. This technique has been adopted over the last decade by various organizations within a multitude of interest fields as a way of developing user engagement in a determined environment. The presented work - within an exploratory scope - presents a systematic process for documental analysis and text mining of a total of 68 scientific documents related to gamification. This approach allows one to identify the potential of using game elements to improve staff experience in a workplace context. Additionally, an instrument to evaluate CH Business Consulting's collaborators' perception of their experiences in corporative applications was designed.

Date of Award	12 Jul 2017
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	António Andrade (Supervisor)