O burnout nos ajudantes de ação direta que trabalham em lares residenciais para idosos no Distrito de Viseu

Abstract

The burnout syndrome is considered a great impact in the 21st century worker's personal health. It is a complex and multidimensional phenomenon, resulting from the interaction between the work environment and individuals aspects, interpreted as an answer to chronic work stress. Defined by emotional exhaustion, depersonalization and personal accomplishment, the Burnout Syndrome often refers to a chronic physical and emotional exhaustion of professionals that may compromise the organizations. This study aimed to measure the Burnout Syndrome with a sample of seventy one Patient Care Assistant working in residential care homes for the elderly in the district of Viseu, using the MBI-HSS (Maslach Burnout Inventory – Human Services Survey) application, instrument of perception of signs and symptoms of stress a of professional and the sociodemographic characteristics of the participants. It is a descriptive study with a quantitative approach. According to the results, it is estimated that 15% of the test sample presents burnout syndrome, showing high levels of emotional exhaustion and depersonalization and low levels of personal accomplishment. Improve the working environment, de mood of some collaborators, the teamwork, the relationship with the elderly, increase the number of employees and rising wages are some of the strategies proposed by the Patient Care Assistant, participants of the current study, so they can fell even better in their work environment.

Date of Award	2013
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Célia Ribeiro (Supervisor)