O papel das características dos colaboradores, líderes e contexto na experiência emocional no trabalho

Abstract

The main objective of this study was to understand the influence of the characteristics of employees, leaders and the context on the emotional experience of employees in the workplace. More specifically, the literature on emotional experience in the workplace states that it is influenced by individual factors (e.g., gender and age), inherent to the worker, the leadership styles (transformational, transactional and decision-making) adopted by the leader and characteristics of the organization/contextual variables (e.g., ethical climate and social responsibility of the organization). A total of 589 workers took part in this study (41% male, 59% female). The results of the analysis showed that gender and age do not predict positive emotions, but do influence negative emotions, with women and younger workers being more likely to experience them. Transformational and transactional leadership styles are associated with more positive emotional experiences, while centralized decision-making negatively affects well-being. In addition, the perception of the organization's social responsibility positively predicts the emotional experience, unlike the ethical climate, which did not show any kind of significant relationship. The results suggest that organizations should promote leadership practices that encourage autonomy and recognition, as well as strengthening social responsibility, in order to create healthier work environments.

Date of Award	17 Jul 2025
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Catarina Morais (Supervisor)