O papel do estatuto do desviante e das competências sociopolíticas na gestão da incivilidade em contexto laboral

Abstract

Workplace incivility can be defined as low-intensity behavior that lacks a clear intent to harm. Nonetheless, it violates social norms and it injures targeted employees by decreasing their emotional regulation resources and increasing their turnover intentions. These consequences can also be conditioned by the perpetrator's hierarchical position (superior vs. peer). Current research has explored the role of sociopolitical skills as an individual trait capable of buffering these consequences for individuals who experience incivility. The aim of the current study was to analyze whether sociopolitical skills can predict higher emotional regulation and lower turnover intentions in individuals who experience workplace incivility. Moreover, it explored the perpetrator’s hierarchical position as a moderator. 89 participants filled in self-report questionnaires and had their biometric data recorded through a sensor placed on the palm of their hands while recalling the uncivil experience. Even though sociopolitical skills did not predict participants’ emotional regulation and turnover intentions, they presented lower levels of emotional regulation and higher turnover intentions when they recalled negative interactions with a superior compared to when they recalled negative interactions with a peer.

Date of Award	13 Jul 2023
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Catarina Morais (Supervisor)