O processo de comunicação confortador à pessoa em situação crítica

  • Ana Isabel Leal Maurício Gonçalves Martins (Student)

Student thesis: Master's Thesis


The present report intends to describe the journey made during the internship period, seeking to highlight the learning process and the development of skills regarding the specialist nurse, along with a continuous reflection exercise about the developed activities, the experience of the clinical practice and the experienced difficulties, developing a critical vision of the events and having the comforting communication process as guiding theme, which I tried to make transversal to the three modules and having as main aim, the specialized healthcare to the patient and his/her family. The healthcare provided to the person in critical condition and its family in different learning contexts, allowed the development of specialized healthcare skills as well as it raised the team’s awareness for the importance of communication and promoted the comfort of the patient in critical condition through a dynamic intervention. The specialized healthcare provided to the person with chronical pain and its family, promoting the osteoarticular and cancer pain in the Chronic Pain Unit, led to the elaboration of a guiding handbook about comfort postures regarding the spinal pathology, which has been recognized as a comforting instrument. Finally, the importance of communication as a comforting strategy has been strengthened in relation to the General Emergency Service, through the elaboration and application of a communication skills evaluation checklist of the nurses with the patient / family and by doing a training session to present the achieved results.
This report is the result of the learning, personal and professional growing processes, promoting the experience based on evidence, directed to the quality, humanization and security of the healthcare provided to the patients and their families in the different contexts.
Date of Award4 Dec 2018
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorPatrícia Pontífice-Sousa (Supervisor)


  • Comforting communication process
  • Patient in critical condition
  • Specialist nurse
  • Medical-surgical nursing


  • Mestrado em Enfermagem

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