Resiliência e sustentabilidade nas cadeias de abastecimento

: o papel disruptivo da tecnologia

Abstract

This dissertation analysed the impact of integrating emerging technologies, particularly Artificial Intelligence (AI) and the Internet of Things (IoT), on the resilience and sustainability of supply chains in Portugal. To achieve this, a multiple case study was conducted based on semi-structured interviews with representatives from four multinational companies operating in different sectors in Portugal, allowing for a comparison of the main challenges faced, the opportunities identified, and the strategies implemented. The findings revealed that the adoption of technological solutions enhanced organizational agility, predictive capabilities, and energy efficiency, contributing to the minimization of operational and environmental risks. The combination of AI and IoT, known as Artificial Intelligence of Things (AIoT), proved to be particularly effective in predictive maintenance, real-time monitoring, and waste reduction. However, some significant barriers to its adoption were also identified, including high implementation costs, a shortage of skilled professionals, and challenges in integrating these technologies into existing processes. In this context, this study helps bridge a gap in the literature by examining this phenomenon within a Portuguese business environment, providing practical insights and strategic recommendations for an effective and sustainable digital transition. The research reinforces the relevance of AIoT as a cornerstone for the modernization of supply chains towards Industry 5.0.

Date of Award	7 Jul 2025
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Maria Alice Moreira Trindade (Supervisor)