Companies continually seek to lower costs and increase efficiency in order to triumph in an uncertain, turbulent and competitive environment. Information technologies have been one of the main strategies adopted to achieve these goals for decades. But process automation can always go further, with better articulation between different subsystems, or through accelerating the connection from analog to digital. In this context, the present study seeks to understand the impact of these new instruments, all while giving special emphasis to automation via RPA (Robotic Process Automation). Generally, RPA makes use of software robots in an effort to automate normally time-consuming and repetitive procedures, allowing an increase in productivity and efficiency in the organization. So as to carry out this study, a qualitative methodology was used, which adopted a semi-structured interview as a data collection process, administered to subjects who have already been in contact with RPA tools in their professional activity. Thus, it is possible to identify the perception of the subjects of the sample regarding the dimensions and attributes of this problem, identified in several published studies. The exploratory study carried out allowed us to conclude the usefulness of robotic software automation tools, with the interviewees confirming the trend shown in the literature, namely regarding the (positive) impact on a company's activity, highlighting the decrease in processing speed and the reduction of observed errors.
Date of Award | 12 Jul 2022 |
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Original language | Portuguese |
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Awarding Institution | - Universidade Católica Portuguesa
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Supervisor | António Andrade (Supervisor) |
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- RPA
- Automation
- Information systems
Robotic process automation: potencial da automação em contexto empresarial
Marques, G. S. D. G. B. C. (Student). 12 Jul 2022
Student thesis: Master's Thesis