This study investigates the impact of Robotic Process Automation (RPA) implementation in the Source-to-Pay (S2P) department based on a case study of Grupo Nors, one of the largest Portuguese international groups, historically associated with its leadership in the automotive and construction equipment sectors. RPA is a technology that aligns with digitalization trends, freeing employees from repetitive, non-cognitive, and non-value-added work. This allows employees to apply their saved time to more useful areas that promote efficiency, productivity, and customer satisfaction for the organization they operate in. In the case study conducted, the accounting area where the adoption of this type of technology is more visible is Accounts Payable, which is part of the overall S2P process. By conducting a case study in this department of Grupo Nors, we seek to validate if, in fact, this technology, first implemented in 2022, generates the various benefits mentioned in the literature. Throughout the study, the various robots present in the S2P department are mentioned, as well as the functions they perform in their areas of operation and the human resources that each one saves for the organization. It was possible to estimate that, with the expected growth of RPA projects to be implemented, the resource savings will grow more than double. In the present study, the empirical evidence, obtained through a qualitative, exploratory methodology, supports the literature regarding the advantages of applying this technological innovation, with particular emphasis on the resulting operational efficiency. However, some negative aspects were identified, such as the ongoing cost required.
Date of Award | 29 Jul 2024 |
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Original language | Portuguese |
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Awarding Institution | - Universidade Católica Portuguesa
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Supervisor | Luís Marques (Supervisor) |
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- Accounting
- Digitization
- FTE
- Nors
- RPA
- Source-to-pay
RPA no departamento source-to-pay: o caso do Grupo Nors
Moniz, A. C. (Student). 29 Jul 2024
Student thesis: Master's Thesis