Shared service centre experience

: the social relation of the shared service centre employees

Abstract

The aim of this master thesis is to analyze the social relationship of the Porto Excellence Centre employees who work in a shared service centre of COFCO, the leader of the agricultural and food industry in China, and one of the world's leading agri-product traders with global footprints. The research for this paper includes a literature review, an interview, an online survey and the personal experience of the author as an intern in the company where the analyses was made. The main results indicate that the work the employees of the Porto Excellence Office and the units they provide services do require for both parties to be in constant interaction. Moreover, it was also identified that the social relations between the employees of the Porto Excellence Office were formed in a remote working context due to the Covid-19 pandemic. Overall, the social relation between the employees of the Porto Excellence Office and the units they provide services to is manly professional and rarely personal. The shared service centre is fundamental for COFCO International operations.

Date of Award	11 Oct 2022
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Paulo de Neville Sepúlveda Lencastre (Supervisor)