Sistema de avaliação do desempenho da gestão

: aplicação no contexto do Serviço de Medicina Nuclear do Hospital Garcia de Orta, E.P.E.

Abstract

The health sector consumes very public resource. For this reason, it is urgent implement, on health care providers, management systems, user-centered and results-oriented, ensuring it sustainability. The main objective of this dissertation is to design and implement a system for assessment the performance of management for the Nuclear Medicine Service at Hospital Garcia de Orta, E.P.E.. This assessment system integrates three different methodologies: the Balanced Scorecard, the Analitycal Hierarchy Process and Merit-Metric Conversion. The implementation of this system aims to ensure alignment of the objectives of the Nuclear Medicine Service with the strategic objectives of the Hospital, to promote transparency of the results, influence the behaviour of professionals in the pursuit of goals, facilitate communication within the Service and with this environment and support the process of decision making. The design requires knowledge of internal processes, gathering information and defining a hierarchy of objectives and associated indicators. The performance assessment system was designed in EXCEL and consists of five sheets: one sheet insertion of the value of metrics, a hierarchy of objectives, the weighting of each objective, the curves of merit - metric and sensitivity analysis. The implementation of this system demonstrates the suitability of enterprise management tools to public health services, helping improve the management process therefore provides objective and real information about actual performance and guidance on how achieve the stated objectives.

Date of Award	2013
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Rui Assis (Supervisor) & Ana Isabel Santos (Supervisor)