Sistema Integrado de Gestão da Qualidade e Investigação, Desenvolvimento e Inovação

: proposta de implementação numa unidade de investigação

Abstract

The market in which organizations operate today is constantly changing, more demanding, with different needs for stakeholders: customers, shareholders, employees, environment and society itself. In addition to these requirements, there are others, such as the need for organizations to be certified in quality standards such as NP EN ISO 9001:2015 or, at least, to implement management systems that enable them to control other aspects, including pollution and the risk of accidents at work. Therefore, organizations seek integrated solutions that address the issues related to environmental management and security systems among others. It is the aim of this work project to present a proposal to implement an Integrated Quality Management and Research, Development and Innovation System, through the implementation of NP EN ISO 9001: 2015- Quality Management Systems, Requirements and NP 4457:2007- Research, Development and Innovation Management Systems standards. The standards to be integrated are compatible, although the NP 4457: 2007 presents four specific points. They have a convergence in the remaining requirements, and it is possible to implement the NP EN ISO 9001: 2015 by itsefl and covering the management of Research, Development and Innovation. However, existing regulatory framework, one decided to follow up this norm and suggest the implementation of the result of this work project. The obtained results support the integration of the above mentioned standards by defining processes and documents drawn up. They also allow, after implementation, the certification according to relevant standards NP EN ISO 9001: 2015 and NP 4457: 2007.

Date of Award	28 Sept 2016
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	António Mário Henriques Pereira (Supervisor)