Sistemas de compliance
: o desafio da integração no BNP Paribas Factor

  • João Bernardo Coutinho dos Santos (Student)

Student thesis: Master's Thesis


Compliance means to be compliant with something. From a business perspective, Compliance is the area responsible for complying with standards, both internal and external. This is a functional area that has been playing an increasingly important role, especially in financial institutions, following the 2008 financial crisis. Given its supervisory role within the organization, there are certain characteristics that must be associated with it, such as, for example, independence, objectivity, and permanence. These characteristics are challenged when processes of integration of Compliance areas or departments occur. It is precisely in this context of departmental integration that the problem/question that gives rise to the work carried out arises: how to integrate two Compliance systems within the scope of an organizational integration process? This work arises in the context of an internship carried out in the Compliance department of BNP Paribas Factor Portugal, which had to integrate another entity of the Group, International Trade Partners. To answer this question, the action-research method was used, and as a researcher/actor I was challenged to help in the decision-making process. This integration between the Compliance departments was made through an adaptation of the Compliance structure of the Factoring entity to the reality of Internacional Trade Partners.
Date of Award13 Jul 2022
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorAna Lourenço (Supervisor)


  • Compliance
  • Integration
  • BNP Paribas


  • Mestrado em Gestão

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