Software aplicacional no âmbito da gestão do negócio dos hospitais

Abstract

This internship report developed within the curricular internship of the master’s degree in Biomedical Engineering at Daylife, SA successfully marks the completion of this stage. Non-clinical hospital services represent an area in need of improvement in the logistics processes of the day-to-day and computerization of the system. The Centro Hospitalar Universitário do Porto, one of the reference hospitals in northern Portugal, identified the need for improvement in the logistics processes of non-clinical services, particularly in the wardrobe service. This service currently presents several inefficiencies in the processes that can affect the quality, safety and hygiene of the hospital. RFID technology is used to identify, track and manage products and people. It is used in many other areas and emerges as an innovative and recent solution that solves various problems and contributes to the improvement of the service provided, as well as economic savings. The main objectives of this report are to describe the processes carried out in the CHUPorto wardrobe service before the implementation of the RFID solution and to define the new methodologies and actions to be applied after the implementation of the solution. It is also intended to identify opportunities to improve the RFID solution to be implemented in CHUPorto. During the internship, it is also intended to monitor the implementation of the solution, if there is such a possibility. All tasks required to implement the RFID-UHF textile traceability solution have been described in detail using the kankan project management method. Given the size and complexity of the project, the durability of the project is not defined. Conducting interviews is of great importance for organizations and the solution development team, as it helps to have a real perspective on the institution and to identify improvements in the solution. In this way, the interviews made it possible to survey the main problems in this service, namely the rate of misplacement, loss and misuse of uniforms, the lack of uniforms in services, the lack of computerization of the system, the lack of relative data existing stock and difficulties in billing validation.

Date of Award	6 Oct 2022
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Ana Leite Oliveira (Supervisor)