Strategic change management in multi-governmental organisations

: an ethnographic study of the European organisation for nuclear research (CERN)

Abstract

This dissertation investigates the dynamics of strategic change management within multi-governmental organisations, focusing on the European Organisation for Nuclear Re search (CERN). It identifies a significant gap in existing literature, often neglecting the complexities faced by such organisations due to bureaucratic hurdles and political influ ences. Using an ethnographic approach, the research delves into the complex organisational and cultural dynamics impacting strategic change at CERN. The methodology includes in depth interviews and participant observations during a year-long internship, providing a rich qualitative dataset. These methods are complemented by a thematic analysis based on Jick’s Ten Commandments for Implementing Change, adapted to CERN’s unique en vironment. Findings reveal that effective change management in multi-governmental or ganisations requires a nuanced understanding of cultural perceptiveness, leadership roles, and political power dynamics. Key insights highlight challenges posed by short-term con tracts, which disrupt continuity in change initiatives and the impact of cultural differences on communication and collaboration. The research underscores the importance of inclusive communication strategies and stable leadership to drive and sustain change. Additionally, it identifies the underestimation of administrative staff’s contributions as a barrier to success ful change implementation. The dissertation provides theoretical insights by suggesting ways Jick’s framework can incorporate elements tailored to multi-governmental contexts, emphasising cultural awareness, adaptive leadership, and administrative continuity. It con cludes with comprehensive recommendations for enhancing change management practices at CERN and similar organisations, aiming to foster a collaborative environment that sup ports effective and sustainable strategic change.

Date of Award	2 Jul 2024
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Pedro Parada (Supervisor)