The impact of AI, blockchain, IoT, and 5G on business model innovation and internationalization in the financial sector

Abstract

Advanced digital technologies such as Artificial Intelligence (AI), Blockchain, the Internet of Things (IoT), and 5G are impacting business models internationally, particularly in the finance sector. These technologies influence value creation, delivery, and capture through increased operational efficiencies, financial security, and global interconnectivity. While existing literature discusses their impacts, literature addressing their synergetic impact is limited. This thesis addresses this gap by investigating how these technologies collectively impact business models and internationalization in the financial sector. A qualitative research approach involving semi-structured interviews with experts was used to assess the real-world application of these technologies. The findings suggest that automation driven by AI facilitates internationalization, Blockchain improves transaction security and regulatory compliance, IoT assists with operational effectiveness, and 5G technology enables real-time communication globally. However, challenges in the form of regulatory uncertainty, cybersecurity risks, and infrastructural limitations hinder a broader adoption. This study contributes to the literature by reinforcing the role of advanced digital technologies business model innovation and demonstrating the interconnected effects of AI, Blockchain, IoT, and 5G on global markets. The research also provides practical insights for businesses and policymakers, emphasizing the need for regulatory clarity, workforce training, and cybersecurity investment. Future research should explore long-term implementation strategies and how advanced digital technologies can further enhance business model innovation in the financial sector. Organizations can gain a competitive advantage by strategically adopting and integrating these technologies in an increasingly digital and globalized world.

Date of Award	28 Apr 2025
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	René Bohnsack (Supervisor) & Cláudia Marante (Supervisor)