This dissertation aims to investigate the impact of a change in management, particularly when there is a generational change to managers of Generations Y and Z, as these two generations will form the majority of available workforces in the labor market in the near future. It also explores whether this changes in the generation of management has a special impact in family-run businesses (FBs) and small and medium sized enterprises (SMEs), which are the drivers of the economy and are characterized by their unique structures. To investigate the effects of a change in management on employee satisfaction, a study was conducted in which participants who had experienced a change in management were asked to report their job satisfaction before and after the change. With a specific selection of ten work aspects of employee satisfaction, an attempt was made to gain deeper insights into the dynamics of FBs and SMEs and ultimately to examine the extent to which such a generational change has an impact on employee satisfaction. The results of the study show that a change in management increases employee satisfaction, but a change in management by Gen Y and Z does not have any particular effect on employee satisfaction. Furthermore, the positive effect of a change in management is more evident in FB than in non-FB, whereas no such difference was found between SMEs snd non-SMEs.
- Generational change
- SME
- FB
- Employee satisfaction
- Generation Y and Z
- Mestrado em Gestão e Administração de Empresas
The impact of change at management level on job satisfaction: an analysis of takeover by generation Y and Z
Auer, C. M. (Student). 2 May 2024
Student thesis: Master's Thesis