The impact of e-services on firm internationalization

  • Ana Isabel Pinto de Sousa (Student)

Student thesis: Master's Thesis


The aim of this work is to give a new perspective on services that can
be delivered online and to identify the one that have more chances to be
easily exported.
Technological advancements in the actual knowledge and information
society and the increasing dissemination of the Internet in daily lives offer
new opportunities and challenges for companies and cannot be ignored or
Furthermore, the increasing importance of services’ sector, not only in
developed countries but also on developing ones, justifies that countries and
companies closely follow the transformations that are occurring in the
international competitive context.
Therefore, it is of utmost importance the adaptation of countries and
companies to new technologies and the promotion of new means of
communication, especially the Internet and its new functionalities, as a
delivery channel for their services.
To achieve this work main objective, actual theoretical context on eservices is analyzed, seeking a definition for the concept, as well as previous
literature about internationalization of services that can be delivered on a
virtual environment.
Nevertheless, the focus is on the review of literature on services’
classification topic in order to theoretically support the framework developed
to identify the different types of e-services that can be found in the Internet
and that will be used to conclude about which type of e-services are easier
This study contributes to the current literature by extending research
on e-services classification and their contribution for the internationalization
of companies.
Date of Award2012
Original languageEnglish
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorRicardo Alexandre Morais (Supervisor)


  • E-services
  • Internationalization
  • Literature review


  • Mestrado em Gestão de Serviços

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