The impact of interacting with AI in the workplace on employees’ job and life satisfaction

Abstract

Given that AI is being implemented in the workplace, it is crucial to understand its impacts on employees’ well-being. While previous research has focused on the negative consequences of AI related to stress and job insecurity, this thesis contributes to research by focusing on the positive implications. Thus, this research aims to investigate the impact of interacting with AI on employees’ job and life satisfaction while considering their attitudes towards AI and applying the JD-R model. The proposed model was tested using a PLS-SEM analysis with 268 participants in a correlational research design. The results showed that interacting with AI is positively and directly correlated with job satisfaction and indirectly influences life satisfaction through the mediating role of job satisfaction. The same can be said about attitudes towards AI and job resources which are positively directly correlated with job satisfaction and indirectly with life satisfaction. No statistically significant effects regarding job demands were found. Moreover, none of the moderation effects of attitudes towards AI, job demands, and job resources could be supported. These findings provide valuable implications for organizations and practitioners seeking to implement AI in the workplace.

Date of Award	2 May 2024
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Filipa de Almeida (Supervisor)