“To be agile”
: the relationship between telework amount and job satisfaction for the shared services of Pestana Hotel Group

  • Maria Pedro Bruno Soares de Melo Sereno (Student)

Student thesis: Master's Thesis


Job satisfaction has been extensively studied throughout the years, due to its impact in workers’ lives as well as organizations’ performance. Telework, which has become more prominent in recent years, has been proposed as an influential factor in this job attitude. Although research on this relationship has suffered a sudden increase in the last few years, due to exponential growth in the adoption and implementation of telework in several organizations in the face of the challenges posed by the COVID­19 pandemic, there are still mixed findings in the literature regarding this issue and what other factors could have a role in this relationship. We aimed to explore the underlying relationships of job satisfaction, specifically the relationship between telework amount and job satisfaction in the current post­pandemic scenario for the employees working in the Shared Services at Pestana Hotel Group. An online survey was used and research was conducted on a sample of 121 employees. Overall, the results showed that for the present sample, telework amount and job satisfaction were not significantly correlated but there was a significant positive indirect effect of telework amount on job satisfaction through work­life balance. Extraversion did not play a significant role in this relationship either. However, years of work at Pestana were shown to be a significant predictor of job satisfaction for these employees. Finally, the results also indicated that the relationship between telework amount and job satisfaction was significant for individuals with a preference for having a majority of telework. The present study might be taken into consideration by HR managers and leaders at Pestana Hotel Group in the development and implementation of practices and procedures in order to promote employees’ job satisfaction and well­being, and increase its consequent benefits.
Date of Award15 Feb 2024
Original languageEnglish
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorFrancisco Esteves (Supervisor)


  • Telework
  • Telework amount
  • COVID-­19 pandemic
  • Job satisfaction
  • Work-­life balance
  • Extraversion


  • Mestrado em Psicologia na Gestão e Economia

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